CENTURUM UNVEILS NEW CONSTITUENT INTERACTION MANAGEMENT SUITE FOR CONGRESSIONAL OFFICES

CIMSuite Provides Government Officials an Effective System to Analyze and Manage Constituent Communication

ARLINGTON, VA, - October 25, 2004 – Centurum, Inc., providing mission-critical technologies to the federal government, today announced Constituent Interaction Management Suite (CIMSuite), a set of network-enabled applications that are custom-tailored for managing constituent feedback for government leaders – from the initial contact regarding a specific issue or legislation, to ongoing target communications and demographic analysis.

Given the increased use of communication channels, such as e-mail, fax, postal mail and phone, government officials are challenged with a constant inundation of feedback from public citizens and agencies. Unlike many customer relationship management systems that are generally intended to facilitate and carry out a finite number of interactions between just two parties, such as the customer and the service provider, CIMSuite is specifically designed for government officials providing a series of modules used to track contact information, incoming and outgoing correspondence, workflows and important events. Additionally, CIMSuite stores and analyzes information about constituents, such as opinions expressed on specific issues, affiliation, and demographic profile.

“Our constituents need to know that they are more than just a number and that their concerns count, however in recent years it has become increasingly difficult for us to manage the flood of communication we get each day,” said Sharon Johnson, IT manager for U.S. Congressman Chip Pickering’s office. “CIMSuite will be very effective at helping us analyze and identify with our constituents, and will help us get to the heart of the matter – which is our people, not piles of unmanageable paperwork.”

CIMSuite’s primary application module facilitates the process of managing incoming messages received and their responses. Incoming messages are logged, and may be responded to with form letters or customized letters. The reporting module allows for advanced searching of the database and the ability to generate customized reports. Taskflow and scheduling modules assist with the assignment and tracking of tasks, such as those related to casework requested by constituents, and office scheduling.

“Centurum is leading the industry by delivering a constituent management software that is based on close input from U.S. Congressional offices during development,” said Sam Seymour, senior vice president of Centurum. “The software is easy to learn, use and implement because it’s customized to the standard constituent management process for government officials, and the rewards are immense – less red tape, quicker response times, and a much more accurate depiction of constituents.”

CIMSuite is expected to be available by January 2005 when the 109th U.S. Congress convenes. Centurum also announced today the official merger of its three affiliate companies, formerly known as TDS Incorporated, Klein & Stump Incorporated, and TECHPLAN Corporation.

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