As a leading provider of IT solutions to the Department of Defense and Federal Government, we not only provide vital IT and engineering services, we’ve also developed powerful software tools that help our clients better manage and leverage their information assets.

Centurum CIMSuite

Facilitating Congressional Office Tracking of Constituent Concerns

Citizen-centric Government puts people—not documents—at the heart of its business. Centurum’s new CIMSuite™ software helps leaders track the needs of the citizens they serve—and better manage the entire constituent communications lifecycle.

Government officials across the globe all face the challenge of managing the flood of communications from the people they represent and the agencies with whom they work. Government employees are inundated with paperwork fulfilling constituent requests and implementing policy. Names and contact information must be stored, requests must be tracked to ensure timely resolution, and related documentary information must be securely archived.

The Constituent Interaction Management Suite (CIMSuite) was developed specifically with the needs of these government officials in mind.

CIMSuite is a set of network-enabled applications that can be used to track contact information, incoming and outgoing correspondence, workflows, and important events and contacts. All steps of the interaction are stored in a database, which can also include information about constituents: opinions expressed on specific issues, affiliations, where they are registered to vote, etc.

• Names, addresses, contact information, and codes are all easily stored, searched, classified, and reported.
• The primary application module facilitates the process of managing incoming messages (received via postal mail, e-mail, phone, or fax) and Congressional office responses.
• Incoming messages are logged, and may be responded to with form letters or customized letters (via e-mail or postal mail).
• The reporting module allows for advanced searching of the database and the ability to generate customized reports.
• Taskflow and scheduling modules assist with the assignment and tracking of tasks, such as related to casework requested by constituents, and office scheduling.
• Multiple instances of the CIMSuite can be implemented in parallel for multiple offices or hierarchically, such as for multiple levels of an organization
• User permissions can be assigned so personnel access only the appropriate records, while other users can be given full access.

Whether addressing the challenges of a small group, a full department, or an entire agency, CIMSuite will help manage tasks more efficiently and effectively. CIMSuite’s powerful workflow function makes it possible to track each request, complaint, or opinion that each office receives. What’s more, all relevant information is archived, resulting in a comprehensive history log for each Taskflow record.

For a CIMSuite whitepaper, Click Here+

Centurum SWIS™ (Signals Warfare Information Source) provides a common database and a Web-based knowledge portal for the collection and analysis of Cryptologic system data and status.

The initial method of management for all shipboard cryptologic systems was a collection of stove piped databases and Web interfaces that were neither standardized nor connected. Identifying assets, determining needs, or conducting thorough strategic planning was time consuming and not always accurate.

Centurum developed a common database infrastructure and a unified Web-based knowledge portal called SWIS (Signals Warfare Information Source) for the collection and analysis of cryptologic system data and status. The system was built from open tool sets such as SQL Server 2000, ASP, and HTML. Our programmers designed the unified database with the flexibility to interact with and import data from existing Lotus Notes and Sybase structures.

SWIS Web-portal gives headquarters and the fleet the ability to:

• Unify system signal capabilities, requirements, readiness status, and location providing immediate identification and analysis of assets and their potential.
• View health and status of all cryptologic systems in the fleet and on shore, which speeds up decision-making and tasking from headquarters.
• Capture and display signal types, characteristics, and their relevant systems, reducing reaction times in the field and shortening the learning curve for new officers.

Deliverables include an online product, system and software design documents, test and evaluation documents, and software maintenance guidelines.

Centurum is currently enhancing the capabilities of SWIS by integrating custom software built by other entities due to customer request. This integration involves Cold Fusion and Java interaction as well as MS Exchange. We are also adding features such us the display of real-time ship geo-location data, the automation of system status from message traffic, and the ability of individual ships to log in and update data.

Centurum Sharknet™ (Shared Knowledge Network) integrates Microsoft Project Server, Microsoft Sharepoint Portal Server, and automated workflow to provide a framework for Knowledge Management.

As a result of extensive work with customers in the Knowledge Management field, Centurum developed a best-practices strategy for Knowledge Management development, including standards and frameworks. The solution—a combination of COTS tools and custom software development—is called SHARKNET (Shared Knowledge Network).

The solution integrates Microsoft Project Server, Microsoft Sharepoint Portal Server, and an automated workflow system. Our engineers and developers customized MS Project fields, the Sharepoint Web environment, and the workflow process. Additionally, our team created a SQL Server database and a Web front end for financial management and reporting, coordinated with MS Project.

SHARKNET gives commanders and program managers the ability to:

• Unify and automate workflow, eliminating bottlenecks and providing immediate identification of the status of work at any point in its lifecycle
• Assess, manage, and assign resources to any project task and receive feedback of issues and status real time through automated emails
• View accurate health and financial status of all programs, which speeds up decision-making and identifies problems earlier in development
• Capture and display lessons learned while a program is in progress, reducing the number of after action reviews and shortening the learning curve for new action officers
• Track, version, and post documents related to various initiative to eliminate multiple duplicates and reduce storage space required

Deliverables include a Software Life Cycle Management Plan, Software Design Document, and a test documents. Upcoming enhancements involve adding additional capability including fully integrated document management, expanded workflow, and collaboration engines.