Provide direct assistance and training to end users in the operation of AV systems. Perform routine preventive maintenance checks & services on AV/VTC systems. Perform routine Tier 1 maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc. Provide and deliver exercise upgrades and technology insertions at remote sites, as well as within JSJ7-DDJT for exercises and other events. Provide technical support; deliver test results, technical documentation and A/V drawing packages for conference room upgrades. Perform routine Tier 2 troubleshooting and maintenance support on AV & VTC systems. Setup and monitor video calls as needed. Design, create or modify touch panel configurations as required should existing configurations become obsolete or unusable. Maintain accurate inventory on all AV/VTC systems including spare parts. Track all maintenance activity and maintain sufficient spares on hand to affect rapid problem resolution for routine service issues. Deliver data obtained from engineering evaluation, installation and system integration tests for all audio/video and VTC equipment including controller program code and configuration parameters as required. Provide technical support to configure and load Audio Signal Processors. Install, configure, test, maintain and repair VTC systems, display devices, cameras and distribution switches. Attend conferences, meetings and technical discussions, as required, to identify mission requirements or problems. Maintain accurate inventory on all AV/VTC systems including spare parts. Provide 24 hour per day support during exercises, as well as on-call assistance to identify and correct circuit/equipment discrepancies that adversely affect mission performance.
Technical training in Information Technology (IT) or Audio Visual (AV) technical fields. Twelve years (12) of hands-on experience with IT or AV projects, to include three (3) of the following five (5) areas: Systems Requirements, Operational Requirements, Data Analysis, Test & Evaluation, and Training. Experience may be concurrent. Recognized expert who has demonstrated industry and/or public service (e.g., federal, state, or local) leadership in Information Technology (IT) or Audio Visual (AV) technical fields. Experience may be concurrent.
This position requires a Secret US DoD security clearance.